- ShareFile
Information
| Need Citrix Files for Mac? Download it here: https://dl.sharefile.com/cfmac |
Citrix Files makes accessing your files from a Mac much easier. It allows you to access files and folders from ShareFile directly through Finder on your Mac. Content is streamed when it is accessed and not permanently stored on your computer. Changes made to files in the ShareFile folder are automatically saved back to the cloud. Most Finder operations like drag and drop, copy and paste, move and rename, and others will automatically update to the cloud.
Contents
System Requirements
Install Citrix Files
Sign-in to Citrix Files
Basic Operations
Icon Overlays
Right Click Menu
Menu Bar Icon
Dashboard
Overflow Menu
Preferences
Open and Edit
Conflict Prevention
Troubleshooting
Citrix Files Drive is Unavailable
Reconnect the Drive
Relaunch Citrix Files
Reinstall Citrix Files
System Requirements
- macOS 10.12 Sierra
- macOS 10.13 High Sierra
- macOS 10.14 Mojave
- macOS 10.15 Catalina
Note:
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Install
- Download the installer DMG.
- Open the installer package and follow the prompts to install Citrix Files.
- You will be required to provide an administrator password and accept prompts for mounting the Citrix Files kernel extension to complete the installation.
| Note: Citrix Files for Mac support for Apple silicon devices (M1 chip) is on a preview basis. Please see macOS Recovery security setting requirements that 'Allow user management of kernel extensions from identified developers.' |
After installation, a volume named “Citrix Files” will appear. You may access this volume by clicking on the Citrix Files menu bar item and then clicking the folder icon. It will also appear in the Favorites sidebar in Finder windows. This volume displays all of the files and folders from your Citrix Files account.
Sign in
When starting the Citrix Files Desktop app for the first time, you are prompted to sign in with your Citrix Files Credentials.
Basic Operations
Citrix Files allows you to manage the files in your Citrix Files account the same way that you would manage files normally through Finder.
| Operation | Description |
|---|---|
| Open and Edit | Double click on a file in the Citrix Files folder. Make any edits necessary and then save the changes.
|
| Download | Drag and drop file(s) or folder(s) from the Citrix Files folder to another folder on your computer.
|
| Upload | Drag and drop file(s) or folder(s) from the Citrix Files folder to another folder on your computer. |
| Delete | Right click on a file or folder and select Move to Trash. You may also drag files and folders to the trash. |
| Move | Drag and drop file(s) or folder(s) from one location in the Citrix Files folder to another. |
| New Folder | Create a new folder in Citrix Files folder. |
Quick Tip:
|
Icon Overlays
Files and Folders will have an icon overlay representing the status of that item. The following defines what each icon overlay represents:
Online-only files. These folders and files don’t take up space on your computer. |
Mixed state Folder occurs when you have some items within it are mixed across online-only, always offline and/or cached. Note: When you open an online-only file, it is download to your device and becomes a cached file. You can open cached files anytime, even without internet access. If you need to free up space, you can change the file back to online only. To do so just right-click the file and select ‘to be set’ or go to the Citrix Files dashboard – settings – free up space |
Only files or folders that you mark as “Make available offline” will have a green circle with the white check mark. These files or folders are downloaded to your device and are available offline. |
The file or folder is currently syncing to the cloud. |
The file is currently checked out. |
Right Click Menu
When you right click on a file or folder within Citrix Files, you will see some additional options. These options give you access to the functions available in Citrix Files for these items. Options will vary based on the types of files or folders you have selected, permissions, and account settings.
| Operation | Available For | Description |
|---|---|---|
| Share | Files and Folders | Copy Link - Copies a Citrix Files download link. Link settings will be determined by the Share options in your Preferences. Email with Citrix Files - Send a download link through email. Email options may be customized before sending, or by modifying default options in your Preferences. Email with mail app - Opens the Mail app in Mac OS. A new message is generated that contains a Citrix Files download link Initiate Approval - (For a single file only) Initiate an approval workflow on a file |
| Request Files | Single Folder | Copy Link - Copies a Citrix Files upload link. Link settings will be determined by the Share options in your Preferences. Email with Citrix Files - Send a upload link through email. Email options may be customized before sending, or by modifying default options in your Preferences. Email with mail app - Opens the Mail app in Mac OS. A new message is generated that contains a Citrix Files upload link |
| Check Out | Single File | Check Out a file to prevent other users from making changes |
| View Details | Single File or Folder | View detailed information for a file or folder. The details window provides access to multiple file versions, notes, or checkout details |
| Refresh Contents | Single Folder | Folder contents should update automatically as changes are made, but you may refresh contents manually using this function |
Additional actions are available under More Options.
| Operation | Available For | Description |
|---|---|---|
| Download | Files and Folders | For file(s) and folder(s), download allows you to download file(s) or folder(s) to a specific location on your computer. Note: For improved performance, use this option for large file downloads or downloading a large number of items. These downloads are optimized for bulk operations and do not store data in the cache. |
| Upload | Single Folder | Right click on a folder and upload allows you to upload files and folders from a specific location on your computer. Note: For improved performance, use this option for large file uploads or uploading a large number of items These downloads are optimized for bulk operations and do not store data in the cache. |
| Manage Permissions | Single Folder | Add users to a folder, modify folder permissions, and copy folder permissions from one user to another. |
| Add to Favorites | Single File or Single Folder | Adds the file or folder to the Favorites folder. |
| Preview | Single File | Stream a video file without downloading it (Available for .mp4, .ogg, .ogv, and .webm file types). |
Menu Bar Icon
This icon displays the current status of Citrix Files. A spinner over the icon indicates activity.
Uploads in progress or edits that are being saved back to Citrix Files will be indicated by a spinner. You will also see a spinner when navigating to a folder. The spinner indicates that the contents of a folder are being fetched and should appear after the spinner disappears.
Dashboard
Clicking on the menu bar icon will open the dashboard:
- Recent Files - Files that have been uploaded or edited will appear in the list of recent files. Double click on a file to open it.
- Overflow Menu - Access Preferences, Send Feedback, Help Launch Website, and quit/exit the Citrix Files application.
- Workflow button - Open a window containing Workflows where you can view
- Open Citrix Files Folder - Open the Citrix Files drive in Finder on this Mac.
Overflow Menu
This provides access to Preferences, Send Feedback, Help Launch Website, and Quit.Provide a rating for the app and leave detailed comments.
- Help - Provides links to support and legal resources. This menu also allows you to report a technical problem with the app to the development team.
- Launch Website - Opens the Citrix Files website.
- Quit - Quits the App.
- Preferences - Opens the Preferences for the App.
Preferences
Preference | Description |
|---|---|
Account | Log out - Logs you out of your account. Cached files are deleted |
App Settings | Cache - Hover over the ? for details and cache usage |
Share Options | Notifications - Set default notifications that are applied when sharing |
Open and Edit
Open and Edit has been tested with the following applications:
- Adobe Acrobat Reader DC
- Adobe Photoshop
- Keynote
- Numbers
- Microsoft Excel 2008, 2011, 2016, 2017
- Microsoft PowerPoint 2008, 2011, 2016, 2017
- Microsoft Word 2008, 2011, 2016, 2017
- Pages
- Preview
- Sketch
- TextEdit
Other applications will be tested and fully supported during the course of the Beta program. Please report any issues you experience with open and edit.
Users are welcome to use Citrix Files for Mac with any application, however when using applications that are not listed above, we recommend saving local copies before uploading to Citrix Files until compatibility has been tested.
Conflict Prevention
Citrix Files for Mac provides end user notifications when another user uploads a new version of a file or checks a file out while you are also viewing / editing the file, in order to prevent file conflicts.
Notification when someone uploads a new version of the file you also have open:
Notification when someone checks out a file while you also have that file open:
Troubleshooting
Citrix Files Drive is Unavailable
Citrix Files gives you access to the files on your Workspace account by making them available as a storage drive (like an SD card or a thumb drive). This drive needs to mount itself into your Mac's file system before files can be accessed from Citrix Files. If the Citrix Files app experiences an issue with mounting, the app menu bar icon will show a warning symbol. You will need to ensure the drive mounts properly before you may use Citrix Files.
Reconnect the Drive
- Click the Citrix Files menu bar icon.
- Click Reconnect.
Relaunch the App
You may need to relaunch Citrix Files app in case the app experiences an issue with mounting.
- Close any files that may be open in Citrix Files (Ex: You have opened a Word document in Citrix Files).
- Click on the Citrix Files menu bar icon.
- Click on (...).
- Select Quit.
- Open Citrix Files app in your Applications folder.
Citrix Receiver For Catalina
Reinstall Citrix Files
Citrix Files installs a kernel extension or ext to mount the drive.
- Click the Citrix Files menu bar icon.
- Click on (...) Over Flow Menu
- Select Help.
- Click Uninstall Citrix Files.
- Download and install Citrix Files again.
Additional Resources
CTX119253- Language Support for Citrix Products
About Citrix receiver
Citrix Receiver is an app developed by Citrix used for providing remote access for the user to remote desktops and to separate apps located on those desktops. It is a useful application compatible with a variety of platforms that allows for quick access to other machines from the same network. As of 2018, Citrix Receiver became Citrix Workspace. Most clients use the platform from Windows and Mac OS operating system,
Although Citrix Receiver/Workspace can be a very helpful app, some users may want to uninstall it because there are certain vulnerabilities in its code that could sometimes lead to trouble. One vulnerability present in both Citrix Receiver and Citrix Workspace at the moment of writing this post is CVE-2019-11634, which could allow attackers to gain access to the user’s hard drives and execute malicious code on the targeted machine. Currently, the only versions of the apps that seem to lack this vulnerability are Citrix Workspace 1904 and Citrix Receiver 4.9.6001.
To decrease the potential for exploitation of the vulnerabilities, the creators of the app advise that users employ the app’s Selective Trust Policy. At the moment, updates are being developed to help ameliorate the problems with the app but this may not take care of all issues related to the security of Citrix Receiver/Workspace.
Using Citrix Receiver is not recommended
As we said, in 2018, the Citrix Receiver app was discontinued and its place was taken by Citrix Workspace. Even though Citrix Receiver can still be downloaded and used, it is not advisable to do this because it no longer receives patches that can fix any security weaknesses and other potential problems present in the app. If you continue using Citrix Receiver, you are likely to encounter certain problems such as the inability to connect to the Citrix Cloud service because of the required TLS (Transport Layer Security) 1.2 cryptographic protocol which isn’t supported by Citrix Receiver (it only supports 1.0 and 1.1).
The current availability of both Citrix Receiver and Citrix Workspace causes confusion among lots of users, especially ones used to working with Receiver. It’s worth mentioning, though, that Workspace comes with the same functions as the Receiver version while also adding some new options and features and generally being the more secure variant. Therefore, it is advisable to uninstall Citrix Receiver and switch to the Workspace version to get the best security and functionality from this line of apps.
However, uninstalling Citrix Receiver may not be all that easy and, oftentimes, there could be leftover files that stay on the computer, potentially containing weaknesses that may get exploited by cyber criminals.
In the following lines, we will focus on helping you with the full uninstallation and removal of Citrix Receiver from your Mac on OS Catalina computer so we advise you to stay with us until the end of this post if you want to delete everything related to this app from your Mac.
How to uninstall Citrix Receiver from Mac OS Catalina
The next instructions will show you how to uninstall the client for Citrix Receiver. To learn how to remove any files that may be left behind by the app, be sure to take a look at the next guide, where we will address this.
- Open the file named CitrixReceiver.dmg and click on the Uninstall option. The file should be located in your Downloads folder – this is the installation file you have used in the past to install Citrix Receiver. Now you will use it to uninstall the app.
- If you cannot find the CitrixReceiver.dmg file (it could have been deleted), you can download it from here.
- Follow the prompts from the uninstaller.
- After the uninstallation process is finished, restart your Mac.
- If there are any files that have been left behind from the app, follow the next instructions to find and delete all of the remaining files. Removing those files is important because they could cause conflicts in case you install Citrix Workspace.
How to remove leftover files from Citrix Receiver on Mac
Method 1: Manually delete the leftover files
After the uninstallation of the Receiver client is completed, go to the following file locations and if any of the files listed below are still present on your Mac, delete them manually:
- /Applications-
Citrix Receiver.app - /Library
– /Internet plug-ins/CitrixICAClientPlugIn.plugin
– /LaunchAgents/com.citrix.AuthManager_Mac.plist
– /LaunchAgents/com.citrix.ServiceRecords.plist - /Users/Shared
– /Citrix/Receiver Integration (entire folder) - ~/Library
– /Internet plug-ins/CitrixICAClientPlugIn.plugin
– /Application Support/Citrix Receiver
– CitrixID
– Config
– Module
– /Preferences/com.citrix.receiver.nomas.plist
– /Preferences/com.citrix.receiver.nomas.plist.lockfile
– /Preferences/com.citrix.ReceiverFTU.AccountRecords.plist (added in 11.6)
– /Preferences/com.citrix.ReceiverFTU.AccountRecords.plist.lockfile (added in 11.6) - ~/Applications
– Under this folder, you can delete any applications you previously added via the Receiver UI. - /private/var/db/receipts
– com.citrix.ICAClient.bom
– com.citrix.ICAClient.plist
Useful notes:
- If a file location starts with “~” (a tilde), this means that the specified folder is a version of the folder located in a specific user profile. For example, /Users/<username>/Library/Preferences/. If the file location/path doesn’t have “~” at the start, it means that it is referred to the version of the folder that is system-wide, for example, /Library/Preferences/.
- Some of the folders mentioned above might be hidden so be sure to make hidden folders visible so that you can find all leftover data. To reveal hidden files on Mac, go to Finder, open the Macintosh HD folder and press the Command + Shift + Dot keyboard combination. This will reveal your hidden files and folders.
- It is possible that some of the files listed above won’t be present in your case. If you cannot find them in the specified locations, you likely don’t have it and won’t need to delete those files.
- If you have the 11.6 version of Citrix Receiver, you will likely have leftover files from a feature called Follow Me Data which is available for this version of the client. Here is where you can find the files related to it in order to delete them:
- ~/Applications/Citrix/FollowMeData (this is a hidden folder that contains the application binary)
~/Library/Application Support/ShareFile (contains user specific configurations)
/Library/PreferencePanes/FMDSysPrefPane.prefPane - /private/var/db/receipts/com.citrix.ShareFile.installer.plist
/private/var/db/receipts/com.citrix.ShareFile.installer.bom - ~/ShareFile (contains the user data synchronized by Follow Me Data)
- /private/var/db/receipts
- com.citrix.ShareFile.installer.plist
- com.citrix.ShareFile.installer.bom
- ~/Applications/Citrix/FollowMeData (this is a hidden folder that contains the application binary)
Method 2: Remove Citrix Receiver from Mac through the Terminal app
This method should allow you to altogether get rid of everything related to Citrix Receiver without needing to manually find and delete leftover data after the uninstallation is completed.
Citrix Receiver Desktop
Disclaimer: The next steps involve the use of the “sudo” terminal command which is the most powerful deletion command and if you use it for the wrong directory, you risk deleting potentially important data. Proceed with the next steps at your own discretion.
Log In To Citrix Receiver
- Go to the Utilities folder and open Applications.
- Look for the app named Terminal and open it.
- In the Terminal window, type the command “sudo rm – r” and drag and drop the Citrix Receiver on the Terminal.
- Hit the Enter key from your keyboard to execute the command.
- If asked to provide your macOS password, type it in and hit Enter again.
- Wait for the command to be executed and restart your computer – this should get rid of everything related to Citrix Receiver, including all files that might otherwise be left behind after a regular uninstallation.